• 专利附录
  • 专利说明
  • 权利要求
  • 类似技术
  • 同族专利
  • 引用文献
  • 法律状态
  • 优先权
    • 专利摘要:
    SELF-SERVICE TERMINAL AND METHOD TO EFFECT A TRANSACTION IN SELF-SERVICE TERMINAL. It is a self-service terminal (10,110,210) comprising: a terminal body (12 or 112), which defines a transaction execution area (114), and a terminal head (20). The terminal head (20) extends from the terminal body (12 or 112) and defines a transaction request area (22) across the transaction execution area (14) creates a customer zone (24 or 124) .
    公开号:BR102012018258B1
    申请号:R102012018258-0
    申请日:2012-07-23
    公开日:2020-11-10
    发明作者:Andrew Colley；Stephen W. Swaine
    申请人:Ncr Corporation；
    IPC主号:
    专利说明:

    [001] The present invention relates to a self-service terminal (SST), such as an automated bank teller machine (ATM).
    [002] ATMs are common and provide a reliable, fast and secure mechanism for withdrawing money and executing other financial transactions. However, not everyone uses ATMs. For example, some people are not confident that they can trigger an ATM correctly, perhaps due to a visual, physical or cognitive impairment. The traditional ATM design may not help such people use ATMs, even when an ATM is located at a bank branch, because it is difficult to ask an employee for help without leaving the ATM. People in wheelchairs may also have difficulty using an ATM because some of the user interface elements may be too far away to be reached comfortably from a sitting position.
    [003] Therefore, the invention generally presents an improved self-service terminal that has a dispensing area within the terminal body, and a monitor that extends from the terminal body across the dispensing area.
    [004] In addition to the Summary of the Invention presented above and the object revealed below in the Detailed Description, the following paragraphs of this section are intended to provide an additional basis for the alternative claim language for possible use during the continuation of this application, if necessary. If this request is granted, some aspects may refer to claims added during the continuation of this request, other aspects may refer to claims suppressed during the continuation, other aspects may refer to an object that has never been claimed. In addition, the various aspects detailed below are independent of each other, except where otherwise stated. Any claim corresponding to one aspect should not be interpreted as incorporating any element or feature of the other aspects, unless explicitly stated in that claim.
    [005] According to a first aspect, a self-service terminal is presented that comprises a terminal body that defines a transaction effect area and a terminal head that extends from the terminal body and that defines a transaction request area across the transaction execution area in order to create a customer zone defined on one side by the transaction execution area and on the other side by the transaction request area.
    [006] The body of the terminal may comprise a security enclosure (such as a safe, for example) that defines openings for transferring media. The security enclosure can be surrounded by a facade that defines openings that can be closed that align with openings defined by the security enclosure.
    [007] The security enclosure can accommodate a media dispenser aligned with a media dispensing opening; and / or a media depository aligned with a media deposit opening; and / or a media recycler. The means may comprise currency, checks, coupons, vouchers, passes, bank statements and the like.
    [008] The security enclosure may comprise a traditional ATM security enclosure.
    [009] The transaction execution area can comprise a series of openings defined by the facade and all located substantially on the same plane (the execution plan).
    [010] The terminal body can extend from floor level to approximately waist height for an average adult and can provide a top surface that can be used as a table surface. This allows the body of the terminal to be integrated with office furniture, such as bank branch furniture (a cash desk). This would allow a bank teller on one side of the terminal body to speak directly (through the terminal body) to a customer using the terminal and located on the other side of the terminal body.
    [011] The terminal head can be coupled to the terminal body either directly or indirectly. Indirect coupling can take place by connecting the terminal head to a side car that is connected (bolted, welded, screwed or similar) to the terminal body.
    [012] The terminal head can be attached to the terminal body (either directly or indirectly) by an arm. The terminal head can be mounted in balance from the terminal body by the arm (without resting on a floor or a base). An advantage of the terminal head being mounted on a swing is that a customer in a wheelchair can place his knees under the terminal head, thus making more comfortable use of the terminal head. Alternatively, the terminal head can include a support on the floor.
    [013] The arm can comprise a channel through which power and signal connections are routed to connect a power supply in the terminal body to the terminal head.
    [014] The arm can accommodate a receipt printer and can define an opening for receipts through which receipts are provided to the customer.
    [015] The arm may include a coin dispenser.
    [016] The terminal head can comprise: a monitor, a touch panel that covers the monitor and in registration with it, a token reader and an encryption keyboard.
    [017] The token reader can comprise a card reader (motorized, dip or small space), a near field communications reader (NFC reader) or similar.
    [018] The terminal head can be oriented at an angle to the vertical. The terminal head can include a pivot to allow the customer to change the vertical angle.
    [019] The head of the terminal has a transaction request area substantially on one plane (the request plan). The request plan is transversal to the effectiveness plan. The terminal head can be horizontally adjustable to allow the customer to change the angle between the ordering plan and the execution plan. Alternatively, the terminal head can be fixed so that horizontal adjustment is not possible. The request plane can be located at an angle of between approximately 60 degrees and 140 degrees with respect to the effective plane. In some embodiments, an angle between the application plane and the effective plane between approximately 70 degrees and 120 degrees can be used.
    [020] The terminal head can include a privacy shield across the request plane. The privacy shield may comprise an opaque thermoplastic. The privacy shield can be arranged orthogonal to the request plane.
    [021] The terminal may comprise an automated teller machine (ATM).
    [022] According to a second aspect, a method is presented to effect a transaction at a self-service terminal, the method comprising: receiving transaction instructions in a transaction request area from a terminal head; transmit the received transaction instructions to a terminal body away from the terminal head; obtain authorization for the transaction; and effecting the transaction in a transaction execution area on the terminal body, where the transaction execution area is transversal to the transaction request area.
    [023] The method may comprise the additional step of providing an indication in the transaction request area to guide the customer to the transaction effect area to effect the transaction.
    [024] In accordance with a third aspect, a bank branch is presented which comprises a series of self-service terminals according to the first aspect, each self-service terminal body being integrated into a bank teller position.
    [025] It should be understood that the ATM can be activated entirely by the customer, or the customer can receive assistance from a bank teller or other authorized person. In other words, the terminal can be used in a pure self-service mode or in an assisted self-service mode.
    [026] These and other aspects will be evident with the following specific description, presented as an example, with reference to the attached drawings, in which: Figure 1 is an illustrated perspective front view of a self-service terminal according to an embodiment of the present invention; Figure 2 is an illustrated perspective rear view of the Figure 1 terminal; Figure 3 is an illustrated front view of the terminal of Figure 1; Figure 4 is an illustrated front view of a bank teller area that includes a counter in which two terminals similar to the type shown in Figure 1 are integrated; Figure 5 is an illustrated rear view of the bank teller area of Figure 4; Figure 6 is a plan view of a bank teller area that incorporates three terminals similar to the type shown in Figure 1; Figure 7 is a plan view of another bank teller area that incorporates three terminals similar to the type shown in Figure 1; and Figure 8 is a plan view of yet another bank teller area that incorporates three terminals similar to the type shown in Figure 1.
    [027] Reference is now made to the Figures. Figures 1 to 3 show a first modality, and Figures 4 and 5 show a second modality, very similar to the first modality. Many features of the first modality are common to the second modality, so that the description of the first modality can refer to features only visible in the second modality.
    [028] Figure 1 is an illustrated perspective front view of a self-service terminal (SST) 10 according to an embodiment of the present invention. The SST 10 comes in the form of an ATM. ATM 10 comprises a terminal body 12 that defines a transaction execution area (indicated generically by the broken line 14) and a terminal head 20 that extends in the horizontal direction from the terminal body 12 and that defines an area of transaction request (indicated by the arrow 22) across the transaction execution area 14. A customer zone (generically indicated by the broken ellipse 24) is defined on one side by the transaction execution area 14 and on the other side by the request area of transaction 22.
    [029] The terminal body 12 comprises a security enclosure 26 (see Figure 5) in the form of a safe, which defines openings (not shown) for transferring media. The safe 26 is surrounded by a facade 30, which defines openable openings 32, 34 that align with openings (not shown) defined by the safe 26. The opening 3 is a dispensing opening that aligns with a dispenser. currency (not shown) located in safe 26; whereas opening 34 is a deposit opening that aligns with a depository (for bank notes and checks) located in safe 26.
    [030] The terminal body 12 is very similar to a conventional ATM safe covered with an aesthetic coating. The modules located inside the terminal body 12 (such as a currency dispenser and a depository), the openings 32, 34 on the facade and the safe openings (not shown) are identical (or very similar) to those used in conventional ATMs .
    [031] The openings 32, 34 comprise the user interface elements in the area of transaction execution 14 and are located on the same plane 40 (referred to as the execution plan).
    [032] The terminal body 12 is approximately waist-high for an average adult person (best seen in Figures 3 and 4) and provides an upper surface 42 that can be used as a bank teller surface. This allows the terminal body 12 to be integrated with office furniture, such as bank branch furniture (in this embodiment, a cash desk).
    [033] The terminal body 12 includes a side car 50 (only visible in Figures 4 and 5) connected to the safe 26 by pins In Figures 1 to 3, the side car 50 is covered by the facade 30 and the upper surface 42. A monitor seat cage 52 is mounted on the rear side of the side car50 (best seen in Figure 5). Bank teller monitor 52 allows a bank teller to monitor the condition of transactions in terminal head 20.
    [034] The terminal head 20 is coupled to the terminal body 12 by an arm 60. The terminal head 20 is mounted in balance of the terminal body 12 by the arm 60. The terminal head 20 does not include any support or rest under the terminal head 20, but is supported entirely by the terminal body 12 by means of the arm 60.
    [035] An advantage of the terminal head 20 being cantilevered is that the terminal head 20 defines a knee cavity 62 under it. This allows the customer in a wheelchair to place his knees in the knee cavity 62 under and terminal head 20, thus making use of terminal head 20 more comfortably.
    [036] Arm 60 defines a channel through it (not shown). Power and signal connections are routed through this channel (not shown) to connect a conventional power supply (not shown) to terminal body 12 with terminal head 20.
    [037] The terminal head 20 comprises: a monitor 70, a touch panel 72, which covers the monitor 70 and is registered with it, a token reader (in the form of a dip card reader) 74 and an encryption keyboard (PIN keyboard) 76.
    [038] The arm 60 also includes a receipt printer (not shown) mounted inside the channel (not shown) and defines an opening for receipts 78 through which the customer can receive a transaction receipt or a mini-layer.
    [039] In this embodiment, the terminal head 20 is oriented at an angle to the vertical of approximately 30 degrees, in order to provide an improved user experience when using the terminal head 20; however, the selected angle is not essential.
    [040] Monitor 70, touch panel 72, dip card reader 74 and encryption PIN keypad comprise user interface elements in the transaction request area 22 and are located on the same plane 80 (referred to as request plan).
    [041] The terminal head 80 is transversal to the execution plane 40. In this modality, the angle between the request plane 80 and the execution plane 40 is approximately 90 degrees.
    [042] The terminal head 20 includes a privacy shield 82 across the request plane 80. In this embodiment, the privacy shield 82 comprises an opaque thermoplastic panel. Privacy shield 82 is arranged orthogonal to the request plane 80.
    [043] The operation of this ATM 10 will now be described. Initially, customer 90 (best seen in Figure 3 or 4) approaches ATM 10 (either on foot or in a wheelchair) and faces the terminal head 20 Customer 90 inserts a blank card into the dip reader 74 and selects a transaction option displayed on monitor 70 using touch panel 72.
    [044] The customer then enters his PIN via the encryption PIN keyboard 76, and the terminal head 20 transmits the transaction information (the encrypted PIN, the account number read from the card, the transaction selection, the transaction value and the like) to a controller (not shown) in terminal body 12. In this example, the transaction is a withdrawal of money.
    [045] The controller (not shown) obtains authorization for the transaction tendered in the conventional manner and then presents a screen on monitor 70, inviting customer 90 to complete the transaction in the area of transaction execution 14 (in this example, by recovering the requested amount of money from the cash dispensation opening 32).
    [046] Once customer 90 has recovered his money, the transaction is complete.
    [047] If, however, the customer needs assistance during a transaction, the customer can ask a bank teller 902 (best seen in Figures 3 to 5) speaking through the upper surface 42 of the terminal body 12 (or pressing a help key (not shown) on monitor 70 of the terminal head). Speaking through the upper surface 42 is a natural interaction since the customer can face bank teller 92 without leaving ATM 10. If necessary, teller 92 can walk to ATM 10 to assist the customer.
    [048] If the customer does not wish to complete the transaction himself, then the customer can carry out part of the transaction, for example, by selecting the type and amount of the transaction or identifying himself at head 20 of the terminal and then asking the bank teller to complete the transaction. Alternatively, the customer can provide the bank teller with some identification (a driver's license, for example). When the bank teller confirms the customer's identity, the bank teller can then activate terminal head 20 for customer use. This allows ATM 10 to be used for an assisted service transaction.
    [049] Reference will now be made to Figures 4 and 5, which show a bank branch 100, which includes two ATMs 110, both being very similar to ATM 10. The main difference between ATM 110 and ATM 10 is that at ATM 110 the terminal head 20 is mounted at a different angle with respect to the terminal body 12, 112 from the angle to the ATM 10. This is achieved using an inclined arm 116, which engages the side car 50 at an oblique angle ( in this modality, approximately 135 degrees). This creates a slightly larger customer zone 124 and guides customer 90 towards bank teller 92. An L 120-shaped privacy shield is mounted on a teller counter 128 in which each ATM body 12 is integrated.
    [050] As shown in Figures 4 and 5, ATMs 110 are integrated into bank branch 100. Safe 26 is located behind a wooden front surface 142 (or wood effect) 142, which defines a window through which a facade 144 of ATM 110 protrudes. Cashier 128 provides an upper surface under which safe 26 is located. Being able to speak directly to a bank teller when using ATM 10 or 110 can encourage people who would not want to use a conventional ATM to use ATM 10 or 110.
    [051] In addition, a customer in a wheelchair can gain access to terminal head 20 by placing his knees in the knee cavity 62 under terminal head 20.
    [052] It should be understood that, instead of incorporating terminal body 12 into a cash desk, terminal body 12 can be presented as an island (around which customers can walk) in a bank branch. Alternatively, the terminal body 12 can be incorporated into a vertical wall, with the facade 30 projecting through the wall.
    [053] In addition, if several ATMs are incorporated into a cash desk, the ATMs may not be identical. For example, at the two-hand cashier counter 228 shown in the plan view of Figure 6, an SST 10 can be configured for use by a right-handed person; whereas an adjacent SST 210 can be configured for a left-handed person.
    [054] The main difference between the SST 10 for right-handed (RH) and the SST 210 for left-handed (LH) is that the SST RH 10 includes a side car 50 mounted on the right side (when viewed from the bank teller position) of the safe 26; whereas the SST LH 210 includes a side car 250 mounted on the left side (when viewed from the bank teller position) of safe 26.
    [055] Another difference is that the SST LH 210 has an arm 260 slightly (the mirror image of arm 60).
    [056] The dispensing opening 32 and the deposit opening 34 are identical, so that the position of a cash dispensing module (not shown) and a cash deposit module (not shown) mounted inside the safe 26 can be changed, if desired, so that the dispensing opening 32 is always closer to the terminal head 20.
    [057] To increase usability, a recess 302 can be presented on a 304 cashier counter, as shown in the top view of Figure 7, to allow bank teller 92 to be closer to customers 90 to help them with your transactions. Alternatively, a recess 402 may extend the entire depth of a cashier counter 404, as shown in the plan view of Figure 8.
    [058] It should be understood that in these modalities, no means is transferred from the terminal body to the terminal head; the only transfer is of signals and energy. This means that there is less chance of failure than if media items had to pass through the arm. Furthermore, the terminal body 12 is very similar to a conventional ATM safe, so it is not expensive to add a side car50, an arm 60 and a terminal head 20 in order to create ATM 10.
    [059] Several modifications can be made in the modalities described above within the scope of the invention; in other embodiments, for example, the token reader may comprise a motorized or small space card reader, a near field communications reader (NFC) or the like.
    [060] In other modalities, the terminal head can be adjusted horizontally to allow the customer to change the angle between the request plane and the execution plane, or the terminal head can be fixed at a relative angle to the terminal body other than the angles specified above.
    [061] In other embodiments, the terminal head 20 can include a support on the floor (such as a rest) or can be suspended from a ceiling.
    [062] The steps of the methods described here can be performed in any suitable order or simultaneously if appropriate.
    [063] The terms "that comprises (m)", "that includes (in)" and "that has (ém)" are used here to enumerate an open list of one or more elements or steps, not a closed list. When such terms are used, the elements or steps listed in the list are not exclusive to other elements or steps that can be added to the list.
    [064] Unless otherwise indicated by context, the term “one (a)” is used here to denote at least one of the elements, integers, steps, features, operations or components mentioned below, but does not exclude elements -tos, whole numbers, steps, features, operations or additional components.
    [065] The presence of expanding words and expressions such as "one (or more)," at least "," but not limited to "or other similar expressions in some instances does not mean, and it should not be interpreted to mean that the narrowest case is intended to be or is necessary in cases where such expansion expressions are not used.
    权利要求:
    Claims (12)
    [0001]
    1. Self-service terminal (10, 110 or 210) FEATURED for understanding: a terminal body (12 or 112) defining a transaction execution area (14), in which the terminal body (12 or 112) is approximately waist-high for an average adult person, and provides an upper surface (42) that can be used as a table surface at a bank station; and a terminal head (20) extending from the terminal body (12 or 112) and defining a transaction request area (22) across the transaction execution area (14) to create a customer zone (24 or 124) defined on one side by the transaction execution area (14) and on the other side by the transaction request area (22).
    [0002]
    2. Self-service terminal (10, 110 or 210), according to claim 1, CHARACTERIZED by the fact that the terminal body (12 or 112) comprises a security enclosure (26) defining openings for transfer of means.
    [0003]
    3. Self-service terminal (10, 110 or 210), according to claim 2, CHARACTERIZED by the fact that the security enclosure (26) is surrounded by a facade (30) defining openings that can be closed (32, 34) that align with openings defined by the security enclosure (26).
    [0004]
    4. Self-service terminal (10, 110 or 210), according to claim 3, CHARACTERIZED by the fact that the transaction execution area (14) comprises a series of openings (32, 34) defined by the facade ( 30) and all located in the same plane (40).
    [0005]
    5. Self-service terminal (10, 110 or 210), according to any one of claims 1 to 4, CHARACTERIZED by the fact that the terminal head (20) is coupled to the terminal body (12 or 112) by an arm (60, 116 or 260).
    [0006]
    6. Self-service terminal (10, 110 or 210), according to claim 5, CHARACTERIZED by the fact that the terminal head (20) is mounted in balance from the terminal body (12 or 112).
    [0007]
    7. Self-service terminal (10, 110 or 210), according to any one of claims 1 to 6, CHARACTERIZED by the fact that the arm (60, 116 or 260) defines a channel, and includes routed power and signal wires through it to connect a power supply to the terminal body (12 or 112) with the terminal head (20).
    [0008]
    8. Self-service terminal (10, 110 or 210), according to claim 7, CHARACTERIZED by the fact that the arm (60, 116 or 260) houses a receipt printer and defines an opening for receipts (78) whereby receipts are provided to a customer.
    [0009]
    Self-service terminal (10, 110 or 210), according to any one of claims 1 to 8, CHARACTERIZED by the fact that the terminal head (20) comprises: a monitor (70), a panel sensitive to the touch (72) covering the monitor (70) and registering with it, a token reader (74), and an encryption keyboard (76).
    [0010]
    10. Self-service terminal (10, 110 or 210), according to any one of claims 1 to 9, CHARACTERIZED by the fact that the terminal head (20) is oriented at an angle with respect to the vertical.
    [0011]
    11. Self-service terminal (10, 110 or 210), according to any of claims 1 to 10, CHARACTERIZED by the fact that the terminal head (20) provides a transaction request area (22) in a plane ( 80), transversal to a transaction execution area plan (40), and the terminal head (20) is horizontally adjustable to allow a customer to change the angle between the transaction request area plan ( 80) and the transaction area plan (40).
    [0012]
    12. Bank branch (100) FEATURED for comprising: a series of self-service terminals (10, 110 or 210), as defined in any of claims 1 to 11, each self-service terminal body (12 or 112 ) being integrated with a cash desk (304 or 404).
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    法律状态:
    2019-11-12| B03A| Publication of an application: publication of a patent application or of a certificate of addition of invention|
    2019-12-03| B06F| Objections, documents and/or translations needed after an examination request according art. 34 industrial property law|
    2020-06-02| B06U| Preliminary requirement: requests with searches performed by other patent offices: suspension of the patent application procedure|
    2020-10-06| B09A| Decision: intention to grant|
    2020-11-10| B16A| Patent or certificate of addition of invention granted|Free format text: PRAZO DE VALIDADE: 20 (VINTE) ANOS CONTADOS A PARTIR DE 23/07/2012, OBSERVADAS AS CONDICOES LEGAIS. |
    优先权:
    申请号 | 申请日 | 专利标题
    US13/194,493|US9082114B2|2011-07-29|2011-07-29|Self-service terminal|
    US13/194,493|2011-07-29|
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